info@spgtechsoft.com
The Company name, SPG Techsoft, can also be referred to as "we", "our", "us". At SPG Techsoft, we take your privacy seriously. We are committed to dealing responsibly and transparently. Your personal information will always be treated seriously. When you visit our website or communicate with us regarding our services, you must be aware of how we collect, utilise, handle, and secure your information.
The Privacy Policy explains the kind of information we collect, the reason for collecting the information, how we use it, and the rights you have with respect to your personal data.
1. Information We Collect
We gather data to enhance the quality of our service, improve your experience, and have better communication with you. The data we gather will be affected by the means by which you use our website and services.
Personal Information
As you get in touch with us willingly, when you look for information through our website, we might collect information related to you, such as your full name, email address, phone number, name of your firm, your position in the company, business address, and any other information you provide in your question or request.
For instance, if you seek a quote, set up a meeting with us, or ask about our software, online marketing, or IT services, we might have to collect information that is necessary to understand your project requirements.
Technical Information
While looking through our website, specific technical information is gathered automatically with the help of our servers and analytics. This may involve the collection of IP address, type of browser used, operating system, type of device used, preferences in languages, referring website, visited pages, amount of time spent on each page, clicking patterns, and date and time of visit.
Typically, this information does not allow us to identify a particular person, but helps us understand the performance of the website and make the website better for users.
Cookies and Tracking Technologies
Cookies are used on our website along with web beacons and other technologies to help make our site more functional and to learn what visitors do on our website. Cookies are small files that are saved on your device and enable us to remember your preferences and give you a better browsing experience.
Cookies can be used to save your language, monitor the traffic on our website, track user interaction, improve the speed of loading, personalise website content, and measure the success of our marketing. You can turn off cookies in the settings of your browser, but note that some functionalities of the website might be limited as a consequence.
2. How We Use Your Information
The information we gather is solely used for legitimate business operations, including the provision of high-quality services to our clients and visitors of the website.
Your personal details will allow us to respond to your questions, create tailor-made proposals, provide requested services, book meetings, and keep in touch throughout the project completion process.
We also use the data that we gather to improve our website and its functions. By studying visitors' behaviour and usage of the website, we will detect the aspects that should be enhanced, improve the navigation of the site, speed up the load of the pages, and create a better experience for the visitors.
If the law allows us to do so, we can use your personal information to send newsletters to you. However, you can refuse to get promotional materials from us.
We can also use gathered information for maintenance and recordkeeping of business activity, preparation of invoices, processing requests, detection of fraud, and compliance with the legal requirements.
3. Legal Basis for Processing Your Information
If applicable, we will process your personal data on legal grounds. Among these grounds, we may mention your explicit consent when you voluntarily enter data on our website; necessity of processing data in order to fulfil our obligations under contracts; obligations resulting from compliance with legislation; or other legitimate business aims.
We guarantee that any instance of data processing is performed fairly and lawfully and in compliance with the current data protection regulations.
4. Sharing of Information
SPG Techsoft cherishes your privacy and does not sell, rent, lease or put to use your personal information.
Nevertheless, under certain circumstances, we might have to disclose this information to selected service providers who help us to carry out business operations. Such service providers may include service providers such as the hosting provider, cloud providers, CRM providers, payment processing services, technical support services, email communication services, analytics providers, and digital marketing companies.
The third parties will only have access to this information and will only be entitled to use the information for their particular purpose, and by agreement they are obligated to maintain confidentiality and to implement protective measures.
We are also obligated to disclose this information if required by law, for court orders, government inquiries and requests. We might also have to disclose such information if we need to fulfil our investigation of fraud, enforce our rights or protect our intellectual property.
5. Data Retention
We keep records of personal data only as long as it is reasonably necessary to achieve the goals stated in our Privacy Policy.
This includes keeping records of customers, offering ongoing help, completing contracts, meeting legal and tax obligations, and dealing with disagreements and agreements.
Once we no longer need the information, we safely erase, anonymise, or archive it using the appropriate means to secure it from misuse.
6. Data Security
We take security of your personal information very seriously, and we ensure that suitable technical, administrative and organisational measures are taken to prevent unauthorised access, disclosure, alteration, misuse or destruction.
Our security measures include secure hosting arrangements; encrypted transmission of data wherever applicable; firewall protection; password-based systems of information access; access controls; periodic updates of software; virus protection; regular data backups and internal security procedures that mitigate risks.
Even though we put forth reasonable efforts to secure your personal information, no means of data transmission through the internet or means of electronic data storage provides absolute security.
7. Your Privacy Rights
Your location and privacy laws may grant you certain rights related to your personal data.
These may include the right to know what information we are holding about you, correct any errors or incomplete information, update out-of-date information, ask for the deletion of your personal details, limit some processing activities, object to certain processing operations, revoke your previous consent, and ask for a copy of your data in a required form.
If you are interested in exercising any of these rights, please get in touch with us using the contact details given at the end of this Privacy Policy. We will evaluate your request and respond appropriately and within the period specified by law.
8. Children's Privacy
Our website and services are intended primarily for businesses and individuals who are at least 18 years of age.
We do not knowingly collect, store, or process personal information from children. If we become aware that personal information belonging to a child has been submitted through our website without appropriate parental or guardian consent, we will take prompt steps to remove such information from our systems.
Parents or legal guardians who believe their child has provided personal information may contact us immediately.
9. Third-Party Websites
Links to other sites, partner sites, or third-party sites that are outside the control of SPG Techsoft may be included in our website.
Since the sites are not owned or controlled by us, we reject any responsibility for their privacy procedures, security measures, or the content they provide. In addition, we advise that users check the privacy policies of these external sites before submitting any personal information.
10. Analytics and Website Performance
We can utilise reliable analysis tools to determine how users use our website.
These analytics will help find out how many people visit our site, which pages are the most visited, and how people behave when on the website, but we cannot tell the identity of the individual visitors.
11. International Data Transfers
In some situations, third-party services utilised may process or store information on servers situated in other geographical areas.
When data is transferred globally, we take necessary measures to adopt the necessary precautions to safeguard your personal data and comply with relevant legal data protection standards.
12. Marketing Communications
When you sign up for our newsletter or enter your information on our site, we may send you emails from time to time that share recent company news, updates on our services, informative technology articles, special offers, industry information, webinars and other marketing communications.
You may opt out of such emails at any time by following the instructions in the emails or contact us directly. The opt-outs will apply only to marketing emails.
13. Changes to This Privacy Policy
It is possible for us to change this Privacy Policy from time to time to adapt to changes in our operations, technological changes, legal requirements, or industry best practice.
In case of significant changes in this Policy, the updated version of the Policy will be published here along with the new "Last Updated" date. It is recommended that users check this Privacy Policy regularly so as to remain updated on how their personal data is collected, used, and stored.
14. Contact Us
In case you have questions or issues related to this Privacy Policy or any aspect of your personal information use, please feel free to contact us.
SPG Techsoft
Email: info@spgtechsoft.com
We will do our best to respond to your request promptly and do everything possible to resolve your privacy issues in accordance with applicable legal regulations and our privacy practices.
By continuing to use our website and services, you acknowledge that you have read and understood all terms of this Privacy Policy.